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National September 11 Memorial & Museum
National September 11 Memorial & Museum

National September 11 Memorial & Museum

star-5
15,834 Reviews
View operating hours
One Liberty Plaza, New York City, New York

The Basics

The outdoor 9/11 Memorial is open daily and does not require tickets or reservations, while museum entry is ticketed and can be purchased up to six months in advance. At the memorial, visitors can walk the perimeter of the pools to read the names of the nearly 3,000 people killed on 9/11 at the World Trade Center, at the Pentagon, and in Shanksville, Pennsylvania, as well as those killed in the 1993 World Trade Center bombing, etched in bronze panels around the pools’ rims. At the museum, there are three sections: before September 11, the day of, and after. Inside the quiet halls, visitors can explore expressive artworks, walk down the very staircase used by workers to escape the buildings on 9/11, hear voicemail messages left by the victims to loved ones, enter a quiet space for reflection, and watch several videos including a time-lapse film of the transformation of the WTC site. Most weekdays, the museum holds live, 30-minute talks featuring survivor stories and personal tales of remembrance.

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All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

Traveler Favorite

All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
$109.00 per adult
Bucket List Experience
Best tour EVER! Everyone needs to take this tour and get a deep understanding of how the world was change forever. Our guide was so awesome! He is an unapologetic, New Yorker who brought you right back to the tragic events of that horrific day in our history! My wife and I lost a cousin, one if New York’s bravest(Firefighter for those outsiders) that day. We can never forget!!
JSG, Jun 2021

Recent reviews from experiences in New York City

star-4
Informative, but Crowded
MAndreson, May 2021
9/11 Memorial Museum Admission Ticket
The museum is amazing, a must-see, and very educational for those who were not alive yet when this tragedy occurred. However, we felt there were too many people allowed in at one time. Social distancing was nearly impossible with the number of people inside.
star-5
Simply beautiful
Cory_A, Jun 2021
9/11 Memorial Museum Admission Ticket
This is a must see for all Americans! Yes it was very emotional but it’s part of our history. Very well done museum.
star-5
An Important Museum
Diane, Jun 2021
9/11 Memorial Museum Admission Ticket
Displays were nicely done. Some stirred your emotions. The museum was larger than expected so we ran out of time (had 3:30 pm tickets) and had to rush through at the end because it was closing. This is an important museum and should be visited by all.
star-5
Truly touching
Eric_L, Jun 2021
9/11 Memorial & Ground Zero Tour with Optional Skip-the-Line 9/11 Museum Ticket
The walking tour and testimonials The guide provided were really insightful and inspiring; they help to really foster an understanding of the mindset of the victims and heroes there during those months and how the cowardly act committed there continues to plague those lucky enough to survive, and those that have always called NYC home.
star-5
Bucket List Experience
JSG, Jun 2021
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Best tour EVER! Everyone needs to take this tour and get a deep understanding of how the world was change forever. Our guide was so awesome! He is an unapologetic, New Yorker who brought you right back to the tragic events of that horrific day in our history! My wife and I lost a cousin, one if New York’s bravest(Firefighter for those outsiders) that day. We can never forget!!
star-5
A must see!
Mary_D, Jun 2021
9/11 Memorial & Ground Zero Tour with Optional Skip-the-Line 9/11 Museum Ticket
It was well worth the money! Would definitely recommend it. Just note a lot of walking and standing! Our guide was so informative!
star-4
Stop hating because you desagree
Rita_F, Jun 2021
9/11 Memorial Museum Admission Ticket
It was very sad experience. This can not happen again. God bless all of them and their families. When we Live togeder on peace and respect each other will be a paradise on earth.
star-5
Great tour guide.
William_O, Jun 2021
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Our tour guide, Ray Victor, was exceptional. He gave the historic perspective as well as the personal experience or being in the city when it happened. He related his experiences and those of his family and friends to give a feel for how people were feeling on that day. The memorial was moving and the museum was very meaningful.
star-5
Must see
Margaret_N, Jun 2021
9/11 Memorial Museum Admission Ticket
Listening to phone calls , Very well done, in something soo sad Everyone must go for generations to see!
star-5
Better than expected!!
Rob_P, Jun 2021
9/11 Memorial & Ground Zero Tour with Optional Skip-the-Line 9/11 Museum Ticket
Helene was awesome. Lots of information about 9/11 that I was not aware of. Very friendly as well. Highly recommend!!
star-5
Hallowed Ground
Sara_H, Jun 2021
9/11 Memorial Museum Admission Ticket
Moving done. Our visit was a. absolutely reverent experience. Beautifully done. We especially loved the K9 exhibit.
star-5
Must visit
Emily_G, Jun 2021
9/11 Memorial Museum Admission Ticket
They’ve done a wonderful job with memorializing the victims of 9/11. I feel everyone should visit it at least once in their lifetime.

Things to Know Before You Go

  • Give yourself at least two hours at the memorial and museum to explore and reflect.

  • Hourlong staff-guided tours of the 9/11 Memorial & Museum can be bundled with museum admission. It’s best to arrive at least 15 minutes before your designated tour time.

  • Mobile apps and a museum audio guide can enhance a self-guided experience.

  • Some sections of the museum may not be appropriate for kids under the age of 10.

  • There is a café on the atrium terrace level.

  • The 9/11 Memorial & Museum is fully accessible.

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How to Get There

As with much of New York City, the best way to get to the 9/11 Memorial & Museum is public transit or a taxi, as parking is extremely limited. The site is accessible by subway (A, C, E, J, R, Z, 1, 2, 3, 4, and 5 trains), bus (M5, M20, and M22), and PATH train. Once you arrive, memorial entrances are at the intersections of Liberty and West streets, and West and Fulton streets. The main museum entrance is at Fulton and Greenwich.

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When to Get There

The museum is open from 9am to 8pm Sunday through Thursday and 9am to 9pm on Friday and Saturday. Last entry is two hours prior to closing. Weekday mornings and the cold winter months tend to be the least busy times to visit. Early birds will appreciate the early-access museum tour, a behind-the-scenes experience offered several times weekly before official opening hours. If you’re on a budget, the museum opens its doors to the public for free on Tuesdays from 5 to 8pm.

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Finding a Personal Connection to the 9/11 Memorial & Museum

The National September 11 Memorial & Museum is an emotional experience for most visitors, but especially so for friends and families of victims, and for survivors of that day. Those with a personal connection to someone lost in the attacks can visit the 9/11 Memorial & Museum website and, on the Find a Name page, type in a name, flight number, or affiliation to learn where an individual’s name is etched around the north or south pool.

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National September 11 Memorial & Museum