The Touring Dead Walking Tour

The cancellation policy is displayed on the Viator reservation page. (Cancellation Policy - All sales are final and incur 100% cancellation penalties. This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund. This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.) Viator is a third party reservation system and it shows the initial reservation submitted on 12/24 for 10am on 12/27. The reservation was changed on 12/25 per your contact through Viator to 12/31. There was not a cancellation submitted and therefore we had seven spaces reserved by Viator to our system for your group that ended up as no-shows. I even attempted to call the day of the tour when no one showed. The call was not answered. Emails are handled through Viator as we do not have access to your address when reservations are made through the Viator page rather than our direct website.