Skip the Line: Park Guell Admission Ticket

The tour was great. Our guide, Sergio from Explore Barcelona from was really good. He maintained all the important safety measures. He was accommodating, friendly and funny throughout the tour and shared some interesting knowledge bits about the city. This tour was a relaxed way to get to see some of the best parts of Barcelona. I particularly enjoyed the walking tour part of Gotic Quarters. I'd recommend this tour.

The park would not accept my ticket as they do not support most third party sellers. I needed to buy at the park then and that was €10 whereas Viator charge €16 - thays a massive mark up

Waiting for a response to my request for a refund for visits booked with Viator. I have not received a reply to date although now being asked for comments on a visits which did not take place. I was due to visit Barcelona on Monday 16 March and the whole of Spain had gone into lockdown prior to this date therefore this service was cancelled. I look forward to hearing from Viator.

I purchased 2 skip the line tickets for park Guell in Barcelona, when I got to the park I showed my tickets to the attendant, the attendant scanned the tickets but said they was not valid and denied us access, I tried contacting Viator at the time but had no luck, when I got home I called Viator, the operator had a problem understanding my issue due to a language barrier, eventually the operator said they would raise my issue with a senior team, within an hour I had an email saying my refund request has been denied and attached to the email was a picture of the tickets I purchased, I know what I purchased that wasn’t my issue, my issue was the fact I was denied access, I told Viator to check and they would see that the ticket had not been redeemed, they were not interested, terrible customer service, do yourself a favour and use a different company, I will never use Viator again nor would I recommend them to anyone, I also used Travel Republic and Get your guide to purchase tickets and had no problems with either of these companies.

Wonderful park. A very long walk from the bottom of las Ramblas but well worth it. You see so much more walking than taxi, subway or bus. Quirky, scenic, value for money. Fantastic part of our stay in Barcelona

I turned up with my information to the address where I was meant to redeem my ticket. The office has been closed for months. There was no way to get into the park. I only booked the tour a few days earlier so there was no reason that Viator took the booking. We were extremely upset. I had no option but to queue for an hour to get a ticket to get into the park. Also when I contacted Viator it took more than 45 minutes and much arguing to get them to reluctantly agree to repay my ticket. I would not be confident to book with Viator again.

Park Guell was great, but Viator didn’t give me my ticket until the night before we booked tickets and we bought tickets for 10am and when we received the tickets they were for 11am. Sent them an email about it and got no response. I would highly recommend buying from another website or from the real Park Güell website.

I give this a 0. Tour operator did not send tickets before we left the United States, as requested. In Barcelona it rained on the day of the entry so Park Guell was closed all day. We could not use our tickets (3). Now the operator refuses to refund the money, even though the Park said the operator would get a refund. Viator customer service would not help us with this situation. WARNING: NEVER BOOK THIS! A tour the next day was cancelled due to weather. We had booked this through Orbitz. Orbitz is refunding our money. I will only use them, never Viator!

The park is very hilly and quite a long walk to get there from the metro. We were sent tickets for a week after our visit. We were hoping to get it straightened out when we got to the park but we were only told that the day was sold out. Lost $68 on this deal and didn't get to see the park. Not purchasing from this group again.

Poor in-park markings/directions, no sense of flow in order to see everything. Farthest drive from downtown, We left after 45 minutes. Did not help that you closed your office nearby that we could have stopped by to ask questions prior to entry.