5-in-1 Cancun Snorkeling Tour:Swim with turtles, reef, Musa,shipwreck and cenote

My boyfriend loved it!!! He was a strong swimmer and experienced snorkler. I wasn’t and couldn’t do it. He had a fab time. They didn’t Go through much how to use a snorke or any time to practice so I wouldn’t suggest this tour if your not a string swimmer or don’t like to be rushed ! If your a strong swimmer and can use a snorkel it’s brilliant!!!! Photos were amazing.

This was the absolute worst experience I’ve ever had, and it’s not even close. I know this review is long, but I wanted to give enough context around what made this such a horrible and dangerous experience! First off, our tour was cancelled two times (due to weather conditions), without any notice from the company. We only found out after waiting at the pickup spot for nearly an hour and trying to get someone to answer the phone. In hindsight, I wish that the tour was never rescheduled, but unfortunately we were added to the tour that left later that afternoon. Once we got to the dock, it became clear why the tour had been cancelled earlier in the day….the water was EXTREMELY ROUGH! We met our tour guide (I think his name was Michael), who then gave us our “lesson” which was 2-3 minutes in a shallow part of the water next to the pier. No instructions were given other than to tell us over-and-over again to “relax” and keep our arms and legs straight. Now, please remember that this tour was advertised as being for first time-snorklers and people with water anxiety. After being badgered to “just relax” and “you’re going to just float on top of the water,” our group of 8 headed out into the rough waters. The first stop was to look at some coral and the underwater sculptures. We jumped out of the boat and into the the rough waters. A couple people from our group were able to hold onto the small life ring that the guide pulled through the water, but the rest of us were ok keeping up in the open water. Our next stop was the underwater shipwreck, which is where things went downhill fast. Not only did we have to deal with the high waves, some of which were crashing over our heads, but we also had to contend with at least three other tour groups that were there at the same time. We were getting kicked, run into, disoriented, and being told to swim under ropes that were floating on the water. On top of all that, the current was strong and pushing us toward the jagged pieces of metal that were protruding from the ship, as well as the fire coral that we were warned about. At one point, I looked up and didn’t see anywhere safe to swim. This is when I lost it on our tour guide who kept telling us “everything’s fine,” “just relax,” and “you’re just nervous because there’s water in your goggles.” I had to shout to him that we needed to get out of the water because of the dangerous conditions. Then he finally got a few of us back to the boat, and seemed like he was going back out to gather the rest of the group. At this point, one of the older ladies on the tour, who was trying to climb back onto the boat was knocked over when a huge wave hit the boat. Nobody from the tour company was there to assist her once she fell (hard) onto the floor, so a couple of us helped her up. Luckily she was ok, but nobody from the tour company seemed to have even noticed that she had fallen. The tour guide then got a few more people onto the boat and climbed aboard. As he was pulling the ladder out of the water, the captain pointed out to the water where one of the eight of us (another older woman) was flailing and screaming for help. Our tour guide hadn’t even checked or done a headcount before pulling the ladder out of the water. He was too busy telling us that we were never in danger and that we were just nervous because there was water in our goggles….neither of which were true! Once the captain got his attention, he swam out to the poor woman and got her back to the boat. He then resumed telling all of us that she was panicking because “there was water in her goggles.” Um, no….it was because she thought she was going to get left behind and was having a hard time keeping her head above water. That’s why she was freaking out! After seeing this happen, I decided that I wasn’t getting back into that water again. The sheer disregard for people’s fears and safety made me extremely uncomfortable…and I wasn’t alone. With each stop, more and more of us refused to get out of the boat, and by the last stop, only two people were even willing to get into the water to see the underwater cenote. To top it all off, the guide didn’t even accompany the two brave souls who were willing to get into the rough water. When one of them asked “are we going out there unaccompanied” the guide just told them to jump in and proceeded to shout directions to them from the boat. I can’t understate how horrible an experience this was!!! The complete disregard of people’s fears and legitimate safety concerns was completely unacceptable. Honestly, if I was reading this review I don’t think I’d believe it could have been this bad, but it is 100% true. This was the worst vacation experience I’ve ever had, and it’s not even close. Don’t trust this tour company when they say this is for first-timers or anxious swimmers. It’s not! While I can’t blame them for the weather conditions (high waves and strong currents), I do hold them accountable for putting us into those dangerous conditions. I would strongly recommend against anyone taking this tour, especially if you’re concerned with water safety. Not only did we not have fun, it was EXTREMELY DANGEROUS, especially for people that aren’t good swimmers. Be forewarned, if things go wrong, you’re going to have to fend for yourselves out there. That’s what we had to do!

We got to experience everything offered. They were very professional and really took the time to show us each location. Ricardo went out if his way to make sure we got to see a few sea turtles! Very cool. They make sure to mention at the beginning that you have the option to inflate your life jacket or if you are not a good swimmer they offer the already different jacket. If you are an excellent swimmer, physically fit, and want the option of diving under then leave it deflated. I inflated mine some because I recognized that we are in the ocean and there was a lot of swimming. If you get tired then the little bit of inflation helps to give your body rest. I felt it is necessary to mention this because of other reviews. Stay with the group and follow Ricardo's lead. You'll get to see even more than promised if you do! It is worth the price. Also, don't be cheap - make sure to tip these guys for their hard work.

We were a small group of 11 people. 6 adults and 5 kids. This was the best snorkeling experience for all of us! Our guide photographer and captain were excellent!! They made sure that each one of us got enough on the ride as well as in the water. It started with a short demo and training. Then a light exercise for the first timers followed my multiple sites like the ship wreck, some natural sea animals and finally the underwater cenote. I will highly recommend this place. You Pay docking fee as well as nominal locker fee.. for under water photography I will recommend using their services. Totally Worth the money!

We got to see a sea turtle as promised in the description. The tour company seems to be more about quantity than quality.

This was the perfect tour to introduce our 9 year old to snorkeling. I thought I was well worth the money spent on the tour. While the boat was smaller than I expected Ricardo and the rest of the crew made it a memorable experience. The bonus was seeing a large sea turtle from the boat, and few smaller ones while snorkeling. I do recommend bringing a supply of water, sunscreen, and snacks. Small bottles of water were available but with the heat it is a good idea to keep hydrated, especially since there is no shade. However, the tour is only a few hours. I really liked the fact that the tour was half a day, and we were able to have a relaxing afternoon back at our resort. We found most of the other tours tiring as they were full days with long shuttles. I highly recommend this tour. It was perfect for acquainting kids to snorkeling, and was family oriented. Happy that this was not a booze cruise like most other tours I have done in the past.

I was happy with this experience the capitan and the tour guide were both very lovely and knowlagable. I can't remember their names but the tour guy had longer hair and the capitan lives at the Isla Mujeres Island 😁. I mostly enjoyed the shipwreck as that's where you seen the most fish and it had the full wow factor. I didnt thought we would see any turtles until at the end I manage to quickly catch one and got a lovely picture of it on my gopro. One thing that annoyed me was people not being ready for pickup. We were the first one and it took us 1h until we got to the port where normal bus journey is 30mins. I felt sorry for the driver also.

The experience was incredible! Amazing option to do during the morning. Thanks, Ricardo, Marlon, and Monica. U did a great job.

Captain Alex and guide Monica were so great! They were so fun and so helpful!! I would recommend this to anyone.

Our tour was cancelled due to weather after calling when our transportation didn’t show up Rescheduled same thing happened We’re all ready - planned our day around the tour - made sure we were on time for shuttle- finally called only to find out the tour had been once again cancelled-