Chichen Itza Deluxe Small Group with Buffet Lunch & Cenote

The driver and Guide were nice and the sights were amazing but the arrangement for transportation was unacceptable and the Viator description was completely wrong. There was no time to do anything at the Mayaland Resort and there was no such thing as a Viator Suite. The worse part was the transportation. The number of stops and the distance between stops, should have called for multiple vans. Our time on vacation is valuable to us and tonight we spent an extra two hours because of the unorganized transportation. To make things worse a passenger was pick up at the hotel and taken far out of the way delaying the trip back to our hotel even longer. I have used Viator several time but this experience will give me reason to search elsewhere go our future excursions.

This tour was Amazing! Maurico was our tour guide and it was amazing. He was warm, friendly, knowledge and fun. He is also Mayan so he taught and showed us ancient spots that are not in the history books. It's a personal tour so they pick you up in a Mercedes Van. My best friend and I loved the exclusivity. It also worked out in our favor because I broke my charger at the hotel and after the tour my phone was at 4%. Maurico drove to 2 cell phone stores to ensure I had a charger then plugged it in so I could get some charge on the way back to the resort!Again I say awesome. If you like to learn and have fun I highly highly recommend this tour! Thank you Maurico for making our experience memorable!

Wonderful Tour. Tour guide has over 20 years experience - great knowledge, friendly and courteous. Great food at buffet - local food, taco bar, lime soup etc, Chichen Itza is a MUST. Then, when a little baked out from the heat - you go to a sink hole = Cenotes and cool down with a swim in a historic large pool dropping down 100 yards into the ground. This is why you travel.

This tour was put on my Mayaland Tours. I was not a fan. It was not awful but not great. 20 percent of the information given is old and no longer what people in the field of anthropology/archaeology believe. Also, the guide was not the friendliest. Also, the tour was supposed to be English but turns out to be Spanish/English, where only 40 percent of the time the guide is speaking English. Also, they speak of an exclusive room at the hotel on the grounds. This is pure BS. There is no such thing. Also, there is no true time to do much at the hotel other than eat lunch. You would do yourself a solid by going to another company for this tour. Chichen Itza itself is a good place to go and see what the Mayan culture is all about.

Expected a stop at a cenote only to be told that there won't be any visits to a cenote to then be surprised that half the group got to go during the free time in Chichen itza. Guide was not interested in explaining anything in English and was focused on the Spanish speaking tour members.Not worth it

This was a long and quite boring day. On the trip to the site 2.5 hours there was one loo stop no chance to get a coffee or anything even to take on the bus. The guide spoke for approximately 20 minutes and then we saw some random adverts about hotels on the TV for a short time. The guide did not explain the process for the day very clearly. On the way back there was no chat from the guide at all, no music nothing on TV. At the site we had to go with another guide called Carlos. He was quite difficult to understand at least another 4 of us felt the same he was not engaging and factually incorrect. He quite quickly lost the interest of the majority of the group but he didnt change his style. The food after the visit was not nice. We ate some salad. We had to watch local dancing for which we were then expected to tip.we then had the choice of being left for another 2.5 hours or to go with the rest of the group to the cenote. We went with the rest of the group paid an additional 160 Mexican dollars to see something we didnt care to see and then wasted an hour or so until the rest of the group were ready to go. The others thought this was a 20 min stop max. These type of tourist trap experiences are exactly why my husband and I prefer to go it alone. We felt viator trips didnt fall into this category but you definitely do in this case. It will make us think twice about using you again. Very disappointing visit. I dont feel this trip was explained clearly enough. I would not recommend to anyone.

This was a very good tour. We were a party of 14 with 8 Jr high and high school kids. The shuttle bus arrived at the hotel on time and took us straight to Chichen Itza. The tour was very good and the sites were amazing. However, there is no place to buy water... We only had a few bottles of water with us and it quickly ran out. The kids were completely dehydrated by noon and we headed for lunch. After lunch, although we had the option to head back into Chichen Itza, we declined and decided to rehydrate and stay cool. Our guide Tino it was short for a longer name was very knowledgable. Although he was very good at informing us of the Mayan civilization and culture, he started to talk about current U.S. politics... which I didn't appreciate. It would be better for the guides to not talk about their personal views of current world politics and just stick with informing us of the ancient civilization. Water was offered to us on the bus ride back... but it would have been better if it was offered when we arrived at Chichen Itza. Chichen Itzá is an experience everyone should have and I highly recommend it... although maybe next time with the swim in the Cenote.

Great experience. Faustino was our tour guide, he was excellent and very knowledgeable. This tour package was great. Small tour group lets you ask questions easily.

A fantastic tour. Going in a small group was definitely the way to go. Transportation was timely and comfortable. Our guide was great and able to speak in both Spanish and English. His knowledge of the Mayan culture and Chichen Itza added to the enjoyment of the trip. You could see his pride in his culture. Chichen Itza is truly a wonder of the world and a must visit place. Highlight of our trip to Cancun

This tour was amazing. The driver made sure we were very well taken care of. I loved it!!