Coco Bongo Cancun Gold Member VIP Night Out by After Dark

Hello Kenneth, I want to start by saying thank you for sharing your feedback. I also want to assure you that all our Gold Member ticket holders are priority guests with the same service included: First access entry to the club before the general admission ticket holders are let in, premium drinks from a top-shelf menu, a reserved seat to view the show, a snack (choice from mini burgers, mini hotdogs, nachos and french fries), and a waiter to serve you through the evening. I'm surprised to see this review, as we never heard from you on the night of your event. We provide 24 hour access to our customer service team by phone call, text, WhatsApp, email, and message portal for any assistance our guests require while in Cancun. In our ticket instructions, we make sure to stress that you can reach out to us at any time and we're always available to assist if you need us. Unfortunately we never heard from you with any issue, problem, or complaint while in attendance at Coco Bongo. Please know that this is exactly what we are here for and why we provide so many ways to contact us any time of day. Customer service and client satisfaction are our number one priority and we always want to be sure that traveler's experiences reflect that. Feel free to reach out anytime for further discussion about your night out. Sincerely, After Dark Events & Entertainment

Hello Adam, I want to start by saying thank you for sharing your feedback. I want to assure you that all Gold Member ticket holders have the same service included: First access entry to the club before the general admission ticket holders are let in, premium drinks from a top-shelf menu, a reserved seat to view the show, a snack (choice from mini burgers, mini hotdogs, nachos and french fries), and a waiter to serve you through the evening. Gold Member seating is determined by arrival time, as we explain in detail in your ticket instructions. Check in time is very important to note, as Coco Bongo sells out nightly and the VIP section fills up very quickly. We also provide 24 hour access to our customer service team by phone call, text, WhatsApp, email, and message portal for any assistance our guests require while in Cancun. We unfortunately never heard from you with any issue, problem, or complaint while in attendance at Coco Bongo. Please know that this is exactly what we are here for and why we provide so many ways to contact us any time of day. Customer service and client satisfaction are our number one priority and we always want to be sure that traveler's experiences reflect that. Feel free to reach out anytime for further discussion about your night out. Sincerely, After Dark Events & Entertainment

Dear Robely, Thank you for sharing your feedback. This is a bit tough for us to address as a service provider because it sounds like the content of the show itself is what bothered you during your experience, and for that reason you decided to leave early and not partake in the full services that our tickets provide to our Gold Member guests. Coco Bongo in Punta Cana and Coco Bongo in Cancun are owned by the same people. The shows are very similar in content. The only difference, of course, is the performers, acrobats and dancers themselves. While we can't speak on the content of the show, as this is not decided by us as a service provider but by the club creative directors, we can assure you that all guests who arrive on time (as outlined in detail in your ticket instructions) receive their own seat to view the show as well as all 15 drinks that are included in your ticket. If you decided to not stay past 11pm, it seems you left before being able to order that many drinks with your waiter. There is also so much left to see in the show after 11pm. I can't help but think it may have changed your mind if you stuck around a bit longer! All that said, I am sorry to hear that you were disappointed in the show. I hope next time you return to Cancun you reach out to us directly (info@afterdark-entertainment.com) so we can find you an event/experience that is more suited to your tastes and preferences. Thats what we are here for, and our client's satisfaction is always our top priority. Sincerely, After Dark Events & Entertainment

Hello Gina, I want to start by saying thank you for reaching out to share your feedback. It sounds like there may be some confusion here. Gold Member ticket holders all get the exact same services and treatment with their tickets. This service includes: First access entry to the club before the general admission ticket holders are let in, premium drinks from a top-shelf menu, a reserved seat to view the show, a snack (choice from mini burgers, mini hotdogs, nachos and french fries), and a waiter to serve you through the evening. No Gold Member client is left without the food, drinks, seating and service they paid for. It is important to note that we also provide 24 hour access to our customer service team by phone call, text, WhatsApp, email, and message portal for any assistance our guests require while in Cancun. We unfortunately never heard from you with any issue, problem, or complaint while in attendance. Please know that this is exactly what we are here for and why we provide so many ways to contact us any time of day. Feel free to reach out anytime for further discussion about your night out. Customer service and client satisfaction are our number one priority and we always want to be sure that traveler's experiences reflect that. Sincerely, After Dark Events & Entertainment

Hello Charlotte! Thank you so much for sharing your feedback with us. We are so glad to know that you felt the staff was attentive and that you would recommend us in the future! We hope you’ll return again soon in the future, and that you will contact us when you do! Sincerely, After Dark Events & Entertainment

Dear Guest, Thank you so much for taking the time to share your experience with us. We are so happy to hear that you had a great time and you enjoyed all the music, dancing and service! We strive for our clients to be totally satisfied and we love hearing your feedback! Hope to work with you again soon! Sincerely, After Dark Events & Entertainment

Hello Diane, Thank you for sharing your feedback with us! We are happy to hear you found the entry process to be smooth and the drinks and staff to be of high quality! Coco Bongo is always an amazing night out and we're so glad you enjoyed it. We are looking forward to working with you again! Sincerely, After Dark Events & Entertainment

Dear Beverley, Thank you so much for your positive feedback. We are so grateful to hear how much you enjoyed your experience in Cancun and we're happy to know you found your tickets to be worth the investment! Remember, we offer lots of events and activities in Cancun and would love to work with you again. Hope to see you very soon! Sincerely, After Dark Events & Entertainment

Hello Nathy, I want to start by thanking you for your business. I am grateful for the opportunity to address this situation, but unfortunately, what is outlined in this review is simply untrue. I feel that my straightforward honest response is only fair here, as I was the one who dealt with your refund request directly. To start, I would like to verify exactly what is included in a Gold Member ticket. Gold member ticket holders get first access entry to the club, premium drinks from a top-shelf alcohol menu, a reserved seat to view the infamous Coco Bongo show and a snack. We provide 24 hour access to our customer service team by phone call, text, WhatsApp, email, and message portal for any issue or assistance our guests require. We unfortunately never heard from you on the night of your event. As noted in your ticket instructions, our team is on standby for you at all times. This, along with our constant contact with club management and staff, is how we are able to attain such a high quality of customer service. The day after your event, we received a refund request from you citing “driver did not show up”. As it states in our listing, transportation is not included with your Gold Member ticket. Even so, immediately upon receiving your request, we reached out to our team at Coco Bongo who confirmed that you used your tickets and service was provided. They also verified that no record of dissatisfaction arose while you were in attendance. That said, our number one priority has always been and will always be our client’s experience, and although we were unable to offer you a refund for the reasons stated above, we did offer you two free tickets for any other night of your choosing in order to be sure that you felt satisfied with your experience as our client. We hope that the rest of your Cancun vacation was enjoyable. Please let us know if we can be of further assistance. Sincerely, After Dark Events & Entertainment

Dear Martin, I want to start by saying thank you for reaching out to share your feedback. It sounds like there may be some confusion here. Gold Member ticket holders get first access entry to the club before the general admission ticket holders are let in, premium drinks from a top-shelf menu (at no extra charge), a reserved seat to view the show and a snack; which is not meant to be a full meal, just a snack to have with your drinks. As advertised prior to purchase, snacks include slider style burgers, mini hotdogs, nachos and french fries. We are sorry to hear you didn't care for the wine selection but there are lots of other options on the menu to choose from, including a variety of alcohol and mixed drink choices as well! That all said, we are so glad to hear you enjoyed the show. Coco Bongo is definitely a one of a kind experience! Feel free to reach out anytime for further discussion about your night out. Customer service and client satisfaction are our number one priority and we always want to be sure that traveler's experiences reflect that. Sincerely, After Dark Events & Entertainment