Cozumel Snorkeling Tour: Palancar, Colombia and El Cielo Reefs

Went to 3 different spots to snorkel all were good Would recommend Small groups should pick us up at terminal

The guides were great, saw lots of cool fish, the guacamole was great also!! Went to three different wreaths it was awesome

I booked this tour at very late notice, and I'm happy that I did. We picked up from the ferry to Marina Park, where we boarded our boat and off to the reefs. My group was full of lovely people, and our guide and captain was terrific. Jorge took great care of us and always let us know when something special was under the water. I felt looked after and safe, especially in the strong current and windy weather. At our final destination, we had some tortillas with guacamole while rays were circling. Be aware that you might not be able to see the turtles and rays so that you can be disappointed. We luckily see one turtle and many rays. On the way back to the dock, I was dropped off at my hotel as it was on the beach. That was a huge bonus! I'm super happy that I chose this trip, and I can't recommend it enough if you would like to see the wildlife of Cozumel. Thanks for the great experience again!

We had an easy time getting all the info we needed to arrive in time and have a successful excursion. The guides were very knowledgeable and friendly and we got to see slots of marine life. The group was around 10-15 people which was perfect. Lunch was simple but delicious and there was plenty to go around. Thank you Lupé!

This was our first exercison with our friends in Mexico, and we enjoyed our time. Especially the anchoring in the beach area and seeing singrays up close. The starfish area was amazing, and we enjoyed the great duo of Eddy and Fabio. The equipment was good and santitized. Enjoy the variety of drinks served and the healthy snack, would recommend to friends.

In all fairness, the Cielo and Colombia reefs were closed so we did not get to go there, so maybe this review is not a true reflection of the tour on a normal day. That being said, we bought the tickets on the day, and at no moment we were told that the reefs were closed, not when the tickets were bought, not in the confirmation message, not at the desk when arriving in Cozumel. We were told when in a boat, equipped with snorkel and flippers. To us it shows a lack of respect for the customers, who was tricked to buy something they could not deliver. First snorkeling stop is literally 10m away from the harbor and nothing much is happening. The guide was great, and did the best he could to entertain us and show us few things. But the expectation gap was too big to be an enjoyable moment and few people get really angry on the boat. To defend himself the guide said it is not is fault but the sellers fault (maybe tour?) who is selling something they can’t deliver. He got a point! We understand that snorkeling is not like being in an aquarium and that you can’t expect to see everything, but you still expect to see some and to be treated with respect.

O que era para ser ótimo, foi uma enganação. Ao chegarmos no quiosque da Maybe Tours nos informaram que não seria possível visitar os locais do passeio contratado. para nossa surpresa a Maybe Tours nos encaminhou para outra empresa. Nos foi falado que teríamos a opção de parar em um beach club onde poderíamos alugar jetski e almoçar, no entanto, fizemos 4 horas de passeio sem nada disso. no final do passeio foi servido um ceviche em uma vasilha de plástico compartilhado por todos. Com um marinheiro mal educado e ainda nos exigiram gorjetas. Não recomendo de forma nenhuma. Nos sentimos ludibriados… revoltante! Viator, disponibilizar através do seu site os serviços da Maybe Tours é ser conivente com este tipo de prática. What was supposed to be great was a deception. When we arrived at the Maybe Tours kiosk, they informed us that it would not be possible to visit the places on the tour that we hired. For our surprise Maybe Tours took us to another company. Maybe Tours informed us that we would have the option of stopping at a beach club where we could rent a jetski and have lunch, however, we did a 4 hour tour without any of that. At the end of the tour, ceviche was served in a plastic bowl shared by everyone (people served themselves using their own hands). With a rude sailor they even demanded tips. I don't recommend it at all. We feel cheated… revolting! Viator, making the services of Maybe Tours available through your website is colluding with this type of practice.

Great day in Cozumel. We were just 12 people. The person in charge, Jorge, was great and knowledgeable. The snorkeling was fun, and we saw a lot of different species, including rays and tortles. I would definitely recommend.

Such a great trip! We saw turtles, a baby shark and a ton of rays. Perfect way to spend an afternoon.

Excursion was okay, but don't expect to stop at 3 reefs. We made one lengthy stop to snorkel over a reef, and the guide pointed around to indicate that the reefs were all there somewhere. Then we stopped to snorkel where there were a lot of starfish on a bare seabed. Finally a stop to stand around in shallow water doing not much of anything but chase a few passing fish or rays, plus have some beverages and the crew's home-made ceviche (which was pretty good) with tortilla chips.