Skip the Line: Accademia Gallery Tour with Michelangelo's David

Dear Sarah, we are sorry you weren't able to find the meeting point and join the tour. We run that tour every day, in fact we also ran it on the day of your tour, and the other guests actually found the meeting point and enjoyed the tour. We waited for you for 10 minutes after the tour starting time, but then had to begin the tour as there were other people waiting. We could not reach you, you had all our contacts, including the guide's cell number, but you sent a message to the guide at 5pm saying you couldn't find the meeting point and asking for a refund (please note the meeting point was at 12:45pm, more than 4 hours before). You surely (or should) understand that it is quite difficult to grant a full refund under these circumstances. If you had lost a train (or a plane), would you pretend a refund just showing up hours after the train had left? We are always at disposal to help our guests, but to do so we need to communicate with them in order to find the best solution. Sending a message 4 hours after the tour starting time, just pretending a full refund because, you say, you didn't find the meeting point, does not really give us the opportunity to help you. We obviously cannot tolerate words like "trash experience" or "departure point nonexistent", as you did not experience the tour and the meeting point is clear and was found by all the other participants. You are more than welcome to try our experiences, so that you will then have all the true elements to judge and review them, but until then we invite everyone to read the other reviews on our tours, to have a more complete perspective on the quality that Florencetown delivers on them. Best regards Edoardo