Miami to Key West Day Trip with Activities

Just as you are not used to making negative criticism, we are not used to speaking in a harsh way but what you are saying is not true. Unfortunately the Viator system does not allow us to attach the photo taken at 7:44 AM that shows the front of the REGENCY HOTEL where you had to be at 7:30 AM, not Renascence as you have written, that is, 14 minutes later, you had not yet arrived. I don't think it's fair that more than 50 passengers have to wait for 3 who hadn't been on time at the first agreed hotel (Marco Polo Hotel at 6 AM). You had more than 70 - 80 min to do 20 miles, it is more than enough at that time of the morning where the traffic is very fluid. On the other hand, at departure time, the telephone line is always active, besides, you had already communicated with the guide who gave you the opportunity to go to our last pick up so that you could travel, and who called you from the Regency hotel to see where they came from and you did not answer. I deeply regret the tenor of the response, but I cannot leave an unreal, unprofessional and irresponsible image of the company when the truth is not being told, it is not about PATIENCE, as you say, it is about respect for all passengers , mainly to those who have been on time and are waiting more than 15 minutes for those who arrive late. It is a regular tour, shared by many people, and you have to respect everyone. Once again, I want to make it clear that we have the photos of the pick up location 14 minutes after the time it should be, but unfortunately the system does not give the possibility of attaching it. I take this opportunity to suggest to Viator that evidence can be attached by this means. It would be fairer for everyone.