Original La Jolla Sea Cave Kayak Tour for Two

We had a wonderful time on our trip! We felt safe and were able to see Dolphins and Sea Lions up close. Nora and Tucker were awesome guides and made the trip educational and exciting! Definitely will be returning for another trip.

Rough surf all day, known to the rental operators, kept each tour from going into the caves. The operators must know this in advance but only tell you when you are on the water. People returning from the trip before ours told us that the waves were too high to get into the caves, even challenging to get the kayak into ocean past the waves. By all means, rent the wetsuits as we did, you will be wet!

Simone was a great guide! Kayaking was fun and Simone gave us great information about history of La Jolla and environment.

As an industry, these are the improvements that need to be made: Better organization during fitting, example. Inform customer how to put on wetsuit-zipper in the back, etc.,better orientation at beach, specifically safety and expectations from guides, too much kayak congestion out on water(multiple companies), tour ran over time. Most important, difficulty level is misleading.

Horrible experience. Vendor confirmed with the booking company then decide to want to split our group. When we couldn't accommodate them splitting us they still charged a cancellation fee. Worst birthday for my daughter.

I accidentally booked this for the wrong date and I tried reaching out for a refund, as it states refunds are offered, but obviously that’s not true because I was never offered a refund and now I’m out $100.00 for accidentally reserving something for the wrong date. They should offer customers free refunds before a certain date and refunds in general when these circumstances occur. I ended up reserving through a different vendor that offers free refunds anytime. I feel like this vendor stole my money.

Nice trip - enjoyed paddling in the Bay. Disappointed it was supposed to be a cave tour but weather didn't allow.

We had a great time! It was so fun to be out on the water. We weren’t able to get into the cage due to high waves/conditions but the views and lessons were incredible. Luke and McKenna were out guides. I live in the area and will absolutely be bringing more of my friends/family visiting town on this!

Buyer be warned - there is an inflexible no refund policy at any point within 48 hours. My husband and I were excited to participate in our kayak tour experience. We have both kayaked before and I had even participated in this exact tour years ago. For some reason on the day of our tour, we were unable to navigate the surf in the tandem kayak and kept flipping as we tried to leave the beach. We tried to get out a few times but ultimately were unable to participate in the tour. The guides on the beach said that this was a common occurrence. We submitted a request for a partial refund as we understand we took a spot from another potential participant but as we couldn't participate, we thought that reasonable. It eventually became clear (I'll spare you the gory details of the bumbling customer service) that their hard policy is no refund unless you touch sand. TLDR: Over 3 phone calls they 1) they directed me to submit a claim to viator, only to reject it 2) directed me to send an email, to ignore it for 2 weeks (even with reminders). They will provide a voucher for 1 year but if you are out of state, as we were, that is not helpful. Advice to the owner: 1) advise your customer service to be straightforward with your no return policy - feet touch sand, no returns. Don't waste peoples time 2) Remove your "I can't refund you since your funds are with Viator" from your script - you are going to reject the Viator claim anyway so why waste peoples time 3) revisit your refund exception policy for out of state participants. You can give guests in a similar situation the option of a partial refund or full voucher

We went as a group of 10 kayaks and 2 guides . .. it was amazing to be avle to go into the sea cave even if it was only for 30 seconds and them needing to come back I UT because of the rough waves but so so fun though