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9/11 Memorial Museum Admission Ticket

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New York City, United States
9/11 Memorial Museum Admission Ticket

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon2 hours  (Approx.)
Mobile ticket
iconOffered in: English


Prebook your admission to the 9/11 Memorial Museum in lower Manhattan, and guarantee your entry to the center that documented the terrorist attacks on the World Trade Center in 2001. Museum artifacts include first-person accounts of what happened on that September morning in 2001, multi-media displays, and exhibits on history, which commemorate nearly 3,000 people who lost their lives in the attacks.
  • Guarantee your admission to NYC's 9/11 Memorial Museum
  • Learn about the terrorist attacks, and explore the museum at your own pace
  • Save time and get direct entry on your mobile device
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Timed Admission Ticket
Food and drinks
Start your visit to the 9/11 Memorial Museum with a self-guided tour of the exhibitions and multimedia displays. The museum itself is located below the 9/11 Memorial, the reflecting pools that are the footprints of the Twin Towers that fell due to the devastating terrorist attack in 2001. 

With your timed admission, you have guaranteed entry to stay for as long as you want. It is suggested that you take at least two hours to wander the museum. This admission saves you time by giving you direct entry into the center with your mobile device. 

The museum also includes a pair of main exhibits: a memorial exhibition called In Memoriam, in honor of the people who lost their lives that day in 2001 as well as the people who were killed during the World Trade Center 1993 bombing. The second exhibition is September 11, 2001, a three-part exhibition that tells the tale of the day and analyzes motives for the attacks. It also shows the aftereffects of the attack and how the event changed the world, both locally and globally. 

This museum experience brings out the emotions in the guests who visit. Get ready to hear the stories of loss and sadness, of compassion and recovery, as you explore the space.
Stop At:  
The National 9/11 Memorial & Museum
Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks.
Duration: 2 hours 
Admission Ticket Included
Stop At:  
World Trade Center Memorial Foundation
Historic Sites, Historical Walking Areas
Duration: 1 hour 
Admission Ticket Included
  • Confirmation will be received at time of booking
  • Children ages 6 and under are free
  • Direct entry on your mobile device is available
  • Ticket is for a specific date and time of entry
  • All visitors will be screened by airport-style security
  • No re-entry is allowed after exiting the building
  • Photography is permitted for private, non-commercial use only
  • Large bags, including backpacks, large umbrellas and other items deemed so, are subject to mandatory storage in the coat room
  • The use of cell phones for conversation is prohibited in exhibition spaces and theater
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • Most travelers can participate
  • OPERATED BY National September 11 Memorial & Museum

For a full refund, cancel at least 24 hours in advance of the start date of the experience. Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
What is the policy on face masks and attendee health during 9/11 Memorial Museum Admission Ticket?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by 9/11 Memorial Museum Admission Ticket.
What is the policy on sanitization during 9/11 Memorial Museum Admission Ticket?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
See all safety measures taken by 9/11 Memorial Museum Admission Ticket.
What is the social distancing policy during 9/11 Memorial Museum Admission Ticket?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by 9/11 Memorial Museum Admission Ticket.
What is the maximum group size during 9/11 Memorial Museum Admission Ticket?
A:This activity will have a maximum of 9 travelers.

See all safety measures taken by 9/11 Memorial Museum Admission Ticket.

Traveler Photos

Traveler Tips

  • "Allow at least 2-3 hours to walk through, but its easy to spend more time than that." See review
  • "I recommend you have audio head phones and listen to tour guide as you walk around." See review
  • "This was not mentioned and the app is great, but you cannot take advantage of it without headphones." See review


2,641 Reviews

Reviews by Viator travelers

Showing 1-10 of 2,641 reviews
Purchase process was very...
, Sep 2021
Purchase process was very easy, even for a tech averse senior like me. Instructions were clear and concise. Would definitely recommend this service, and the Museum.
A must see for everyone
, Sep 2021
The museum was amazing. Most of the displays were incredible. A few random items that didn't make sense, backpack, shoes, etc that played little part in the disaster but overall it was very moving. Seeing all of the destruction was breathtaking. I would highly recommend it to everyone.
, Sep 2021
Everything was highly organized. The staff were friendly and helpful. The experience wS befitingly respectful and solemn. Thank you.
, Sep 2021
We went to the museum on 9/9/21 and went again the evening of 9/11 to see the twin tower lights. Wonderful experience.
Incredible Memorial
, Sep 2021
Incredible memorial to all of the souls lost on 9-11. A very special memorial indeed and one that we will never forget!
, Sep 2021
I tried canceling my reservation because of illness the night before . To my surprise there was a cancellation fee of 100%. The website did not list a phone number and I send 3 messages the day of the event saying I wanted a refund because I am unable to response.I file a claim with Apple.
Beautifully done
, Sep 2021
We showed up with our tickets on the phone the staff welcomed us into the memorial with no delay! We will never forget!
An extensive and deeply touching memorial to those lost.
, Sep 2021
It is hard to express the experience I had at this museum with words alone. All I will say is that the museum captured the helplessness, despair, hope, unity, and bravery contained in the events of that fateful day. It was a deeply moving testament to the extremes of the human experience - the evil to be sure, but most of all the good. The informational content of the exhibits was extensive as well. I left, in tears I might add, with a renewed sense of hope and of gratitude for our brave first responders and civilians who risked their lives that day.
, Sep 2021
Impactful, surreal but overcrowded. I’m not sure what capacity is but it felt like my 11AM tickets were useless in the sense that entrance did not feel staggered. I was hoping to have a silent and memory provoking experience but instead it was primarily trying to avoid all the travelers barely following social distancing measures.
, Sep 2021
Well done and a must see. Emotional and brings back memories which may be surprised, forgotten, or never known

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