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9/11 Memorial Museum Admission Ticket

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New York City, United States

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Free Cancellation
up to 24 hours in advance
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Safety measures
icon2 hours  (Approx.)
Mobile ticket
iconOffered in: English


Prebook your admission to the 9/11 Memorial Museum in lower Manhattan, and guarantee your entry to the center that documented the terrorist attacks on the World Trade Center in 2001. Museum artifacts include first-person accounts of what happened on that September morning in 2001, multi-media displays, and exhibits on history, which commemorate nearly 3,000 people who lost their lives in the attacks.
  • Guarantee your admission to NYC's 9/11 Memorial Museum
  • Learn about the terrorist attacks, and explore the museum at your own pace
  • Save time and get direct entry on your mobile device
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Timed Admission Ticket
Food and drinks

Departure Point

The National 9/11 Memorial & Museum, 180 Greenwich St World Trade Center, New York City, NY 10007-0089
Start your visit to the 9/11 Memorial Museum with a self-guided tour of the exhibitions and multimedia displays. The museum itself is located below the 9/11 Memorial, the reflecting pools that are the footprints of the Twin Towers that fell due to the devastating terrorist attack in 2001. 

With your timed admission, you have guaranteed entry to stay for as long as you want. It is suggested that you take at least two hours to wander the museum. This admission saves you time by giving you direct entry into the center with your mobile device. 

The museum also includes a pair of main exhibits: a memorial exhibition called In Memoriam, in honor of the people who lost their lives that day in 2001 as well as the people who were killed during the World Trade Center 1993 bombing. The second exhibition is September 11, 2001, a three-part exhibition that tells the tale of the day and analyzes motives for the attacks. It also shows the aftereffects of the attack and how the event changed the world, both locally and globally. 

This museum experience brings out the emotions in the guests who visit. Get ready to hear the stories of loss and sadness, of compassion and recovery, as you explore the space.
Stop At:  
The National 9/11 Memorial & Museum
Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks.
Duration: 2 hours 
Admission Ticket Included
Stop At:  
World Trade Center Memorial Foundation
Historic Sites, Historical Walking Areas
Duration: 1 hour 
Admission Ticket Included
  • Confirmation will be received at time of booking
  • Children ages 6 and under are free
  • Direct entry on your mobile device is available
  • Ticket is for a specific date and time of entry
  • All visitors will be screened by airport-style security
  • No re-entry is allowed after exiting the building
  • Photography is permitted for private, non-commercial use only
  • Large bags, including backpacks, large umbrellas and other items deemed so, are subject to mandatory storage in the coat room
  • The use of cell phones for conversation is prohibited in exhibition spaces and theater
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • Most travelers can participate
  • OPERATED BY National September 11 Memorial & Museum

For a full refund, cancel at least 24 hours in advance of the start date of the experience. Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
What is the policy on face masks and attendee health during 9/11 Memorial Museum Admission Ticket?
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by 9/11 Memorial Museum Admission Ticket.
What is the policy on sanitization during 9/11 Memorial Museum Admission Ticket?
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
See all safety measures taken by 9/11 Memorial Museum Admission Ticket.
What is the social distancing policy during 9/11 Memorial Museum Admission Ticket?
The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by 9/11 Memorial Museum Admission Ticket.
What is the maximum group size during 9/11 Memorial Museum Admission Ticket?
This activity will have a maximum of 9 travelers.

See all safety measures taken by 9/11 Memorial Museum Admission Ticket.

Traveler Photos

Traveler Tips

  • "Allow at least 2-3 hours to walk through, but its easy to spend more time than that." See review
  • "Not to be missed and well worth skipping the queue as it is hugely busy." See review
  • "I recommend you have audio head phones and listen to tour guide as you walk around." See review


2,475 Reviews
of surveyed travelers recommend this

Reviews by Viator travelers

Showing 1-10 of 2,475 reviews
, Jun 2021
everything. very sentinmental and good flow of historical timeline and awesome arcifacts lots of pictorial displays
20th anniversary year
, Jun 2021
Those who do not learn from history are bound to repeat it. In these uncertain times, visiting venerable New York City is a comfort. The Memorial is a downtown oasis of peace and beauty. The collection is massive and impeccably detailed. The beautiful tribute to rescue and therapy dogs helped ease the sadness.
Must see
, Jun 2021
Amazing museum! It was definitely worth going. Emotional. The details were unbelievable. We loved it!
Powerful and thought provoking
, Jun 2021
The room with the pictures and the reading of the names of those that perished was very emotional. Everyone should definitely tour this museum.
What an Experience
, Jun 2021
This was an experience that I won’t ever forget. I was pregnant with my son when 9/11 happened and being at the memorial brought back so many memories. I was stuck to the TV watching everything transpire and watching the pain and anguish everyone was going was heartbreaking. It is a wonderful tribute to all the people that died that day.
Always remember
, Jun 2021
Very breathtaking and emotional experience. Line went rather fast. They have you line up by time frame. Very organized and professional.
A must To-Do on your list
, Jun 2021
Everything was beautiful but the fire truck engine 3 really got me mesmerized! I was running 30 minutes late and was worried they would deny my entrance due to missing my scheduled reservation l, but no, o was welcomed and greeted by the staff! Keep up the great work
Stop hating because you desagree
, Jun 2021
It was very sad experience. This can not happen again. God bless all of them and their families. When we Live togeder on peace and respect each other will be a paradise on earth.
An Important Museum
, Jun 2021
Displays were nicely done. Some stirred your emotions. The museum was larger than expected so we ran out of time (had 3:30 pm tickets) and had to rush through at the end because it was closing. This is an important museum and should be visited by all.
Simply beautiful
, Jun 2021
This is a must see for all Americans! Yes it was very emotional but it’s part of our history. Very well done museum.

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