Big Bus New York Hop-On Hop-Off Open Top Tour

I was traveling with my 90yr old Godmother who was in NY for the first time and your company treated her like a Queen! She thoroughly enjoyed the entire experience on your Big Bus Tour! Will definitely come back to do this again! Thanks everyone!!!

The morning started off great. The bus driver was fun and polite. We hopped off and then found a different bus. This driver was ok. We hopped off and then when we went to get on...disaster begins. We waited at a bus stop for over 45 minutes and 3 busses don't even stop. The 4th bus stops and is full. So after more than an hour, a bus does stop, the driver was rude and didn't help the situation. We rode in the bottom of a full bus, it was hot and attitudes were terrible. We went by 3 stops with outdoor waiting and no one was allowed on. Our blue route was canceled and since we only had one day, at lost money. Overall not a great experience.

Good value if able to catch enough rides vs Uber. Nice experience on top with wind in hair. Only do if can ride multiple times to save $$ off Ubers.

The tour was great, but the wait to be picked up at each stop is too long. Buses should run every 30min.

Bus driver picked us up at stop 10 and then shouted and screamed at my elderly mother as she has mobility issues and then terminated at stop 1 and told us that there were no more buses and we shouldn’t bring an elderly lady on a trip like this I have asked for a return of monies spent

Started out ok then the rain came.We had to hurry down below, the driver didn't have any air on so it was stifling. We were told everyone had to get off that it was the last stop, yet it was only 130pm. Waste of money in my opinion.

A few days before the trip, I contacted Viator to get basic information about the bus tour in NYC. It took a day to receive a reply. And, I saw that it would have cost less to purchase the tickets directly through Big Bus instead of Viator. During our tour, the lines to get on a bus were over a half an hour long. The staff did not keep the crowd in the line so it wound up blocking a bike lane- we were yelled at by bikers. We were so tired of waiting and it was near the end time of the bus tour, so our group agreed to sit on the bottom part of the next bus that came along. Big mistake. There was no air conditioning and the windows did not open!! We nearly passed out from the heat!! When we got off the bus, dripping in sweat, we asked for a refund. A person took our address. I hope you reply to this comment.

We booked our tickets online. But while walking to the pick up point, about 8 touts tried to sell us tickets. When we came to the pick up point, queues were crazy. The buses couldn't accommodate passengers. Too many tickets sold and no control of capacity. We queued for 20 minutes in 33c heat. Got on board and then sat in blazing hot sun for ages after been told we couldnt pull away from the kerb until the next bus arrived after us.. During the course of the day, one bus driver couldn't answer whether it was the blue or red route... he couldn't hardly speak English. We waited at one stop only to be told that a particular route colour wasn't using that stop that day. The commentary we were listening to stopped and started at incorrect timeds and was out of sync to travel. It was a mess, totally unorganised and badly run. Some staff were very professional though while others were just rude. We totally missed connecting timed plans as the buses appeared to work to no timetable. Honestly, use another company. Our tickets were expensive and we didn't get our money's worth. At one point we has to get off and pay for a taxi to get to where we needed to be at a certain time even though the advertised timetable would have gotten us there. Really disappointing. There are other open top buss companies though. Try them instead!

App was confusing. Hard to find stops to get back on at. Not enough information during long breaks in stops. NYC unlike the other cities' hop on /off that i have greatly enjoyed.

Most of the buses were filled and we had to wait for another several times BUT Worst of all I paid for both Ted and Blue tours and they canceled the Blue tour with the lame excuse that there was a parade on 5th Ave We were told we could come back the next day. But we were there only for one day We asked many and our Uber Driver if there was a parade and they said no You can get to Central Park without going up 5th