New York Airports to Hotel: Shared Arrival Transfer

We arrived at EWR and were informed that the business had not been Active since March this was July 2020. So I lost the fees and had to pay again to catch the train into Manhattan. I am not impressed.

I am furious. I arrived at ewr airport and the business is not operating . Why did you take my reservation and money. When you know its closed. You are the worst operator. Nobody can be found . I called the number stated and the promt said it’s close. I want my money and my other cost back and asap . Before I sue your asses . I want someone to call me asap 212 787 7968 Phillip balangue

Due to how the port authority handles this service it was overly complicated. There was an empty van waiting, but he couldn’t take me because he hadn’t been dispatched. I waited at least 30 min for someone else to pick me up. Then I got in the van with other riders who waited an hour for pick up and had ridden around the airport 2 times, as the driver tried to fill up the van. Then I was dropped off before them. The driver was short and lacking clear communication. To leave NYC I chose to pay $70 for a taxi to the airport and lost my $20 prebooked ride with Viator because I didn’t want to miss my flight or deal with the hassle. Uber or a taxi is worth the extra money. I gave two stars because I did get a ride to where I needed to go.

We have wait for 35 minutes for somebody to pick us up,later we have drive for two hours to our hotel on Manhattan

I can’t use my voucher... i ask to my hotel to phone... no solution!!!! I have to take a taxi to the airport Thanks to contact me by mail to give me back the price... for two place...

This was a very dissapointing experience in our case. The vouchers we received electronically were unvalid when the busdriver from Airlink was about to scan the tickets/vouchers. He insisted that we should pay cash when arriving at the hotel, which we refused, since we had already payed with our credit card. IT was a very unpleasant experience when the busdriver started a quarrel at the reception of the hotel. Other guests in the bus also got very unpatient. Airlink is working on behalf of Viator who provided us with the vouchers/tickets. It should not be the customers fault that the equipment/scanning of the tickets between Viator and Airlink does not work. We had the reception management at the hotel to print the vouchers for us and we gave it to the busdriver. He finally left the hotel in rage. Besides the busdriver also made fun of other guests/passengers on the bus because of lack of language skills and misunderstandings of directions/hotel adresses. This is very poor service. We will never book through Viator again.

After waiting for 30 minutes for the driver to pick me up, it took almost 2.5 hours to get to my hotel because there were so many pickups and dropoffs.

Took 45 minutes for a shuttle to arrive. Driver was quite abrupt with one of the travellers which was the booking fault not the traveller. Drive was very uncomfortable with a lot of hard breaking

So we arrived at JFK, all good, came through the gate, not a meeting point, desk, or representative in sight, eventually went to the central information desk, and we were added to a list. Approximately 25 minutes later the driver called us and we were off. Ooo I thought the driver was quite brusque, anyway we all climbed in and away we went, we made a couple more stops and we were full. Then everything changed the driver Damien I think, became a different person he was funny, charming, informative and very personable regaling is with facts and figures and helpful getting luggage out. Altogether a very good first impression of the people of New York, but more importantly I would recommend this service to anyone. Only 4 star because of there not being a visible presence at the airport. Thank you!!

The driver, attitude is the reason i give 3 stars instead of 2, as he was lovely and engaging. The van was okayish and thankfully there was no traffic or it would have been rather uncomfortable. Everybody was going to midtown but us who were going to 14th st. We were offloaded the last, making us wait for everyone else. Someone has to be the last and had we be staying in midtown it would have been ok. But it would have made more sense to drop us off then go to midtown instead of making us go around town. The price for 2 people seems too expensive for the evening when you can get an uber ride for about $50. I know now for the next time I guess!