NOW OPEN: Statue of Liberty, Ellis Island, and 9/11 Memorial Pools Guided Tour

Our tour guide Ceasar was very knowledgeable and all around awesome! He took pictures for us to help us remember our first trip to New York. Would recommend this to other people.

Our tour guide, LeAnn, did a terrific job of providing details in an engaging and entertaining way. She was helpful, accommodating and a good communicator. THis is a great tour - you'll see and learn a lot!

We paid almost $200 for : a ferry ride to the Statue of Liberty and Ellis Island that cost $18 per person Why? Because the online booking was to include a guided tour and a tour of the pedestal. However, my order did not match the iPad used by voucher redeeming agent and we did not get to tour the pedestal. While the guide was informative his time did not equal $164. I would not recommend the use viator to anyone.

Guide was friendly but searched for words, information was sparse and disorganized. The details she provided were about the chicken fingers and the homeless man and the rest rooms. Information was general at best (The wall of Wall Street goes for a long way down there and a long way over there and it's been here forever!) and out of order (look up when you get inside, be sure not to put Crystal Light in your water, walk all the up to where those people are, but you enter right there.) She wore athletic clothes and used a broken yellow umbrella for a flag.

it was i hot and lots of people. without our guide we would still be on line waiting. he was great and it was educational.

I would not recommend this tour unless you have at least 2 additional hours to spend on the tour. We booked this tour because the time frame was approximately 5 hours. This was not the case. Our tour started at 8:45 am and was supposed to end at 1:45 pm. We were to go to the Statue of Liberty, Ellis Island, and then the 911 memorial. We got to Ellis Island at 1:00 pm. This mattered a lot due to having to catch a flight in the afternoon. We started our tour and got about 20 minutes’ worth of actual historical information at the beginning after that we were told about how the tour guide’s (Loretta) son has been arrested twice, if you had any weapons or drugs on you to throw them in the Hudson river before going on the ferry, and how she has a geology degree but according to her women cannot get a job in geology on the east coast only the west coast because of “the men”. Which I found funny because my sister is a geologist and works in Virginia. We were supposed to meet at 11:45am but did not leave to get in line for the ferry until 12:15pm. This caused us to miss our ferry, so we ended up arriving at Ellis Island at 1:00pm leaving us (technically) with only 45 min left in the tour. This would include us having to wait for the ferry (that had a line and came every 20 min), then take the ferry back, then head to the 911 memorial. Once getting to Ellis Island we (my family) decided we really wanted to see the 911 memorial and we would have to pick either exploring Ellis Island or going to the 911 memorial. We reached out to the company only to have them tell us basically that they didn’t care how long it went over but that the tour was completed. I would not recommend this company as they do not respect people’s time or money. It was honestly a complete waste of money if you are on a time schedule and will not learn much (history) from your tour guide.

The people, the itinerary and the meeting location are great and worth the money. My complaints would be, and this is the reason for the 3 star is the meeting place inside a loud area is not ideal, especially for folks who have never been to New York. If you choose to drive downtown Manhattan you better do your pre-plan and have parking taken care of. I drove around in a pick-up truck for over an hour. The people of Viator was very accommodating to us when we showed up late.

My tour guide, Bonnie, was fantastic! She was incredibly well informed and helpful.I could not have asked for a better guide. Thank you so much for a wonderful experience

The entire excursion was terrific. David our tour guide was very knowledgeable and a walking historian. He was also very personable which made us feel most comfortable. He took the time at the end of the tour to ensure everyone had directions to their choice of locations. He provided us the name and directions to the oldest and his favorite pizza restaurant in NYC.

Having been born NYC and having 1 prior rip to the Statue of Liberty, unaware of needing to purchase a ticket to the pedestal was the stimulation to this tour. Cesar was a magnificent guide full of enthusiasm and knowledge! Ellis island, on this tour should be considered an appetizer. It requires an entire day to explore in greater depth. Cesar has the qualities of a magnificent guide! Great day, wonderful experience.