Private Layover Tour from Airport : The Best of Putrajaya

By far the worst tour we've ever had. Unprofessional, leaving us with the feel that they were looking to take advantage of tourists. First of all, the driver never welcomed us at arrivals as clearly stated. Instead, we have to drag and drag our suitcases to find him and load them ourselves in the car as he claimed he had dislocated his shoulder. We were not assigned a tour guide but a driver that clearly had no experience of Putrajaya. Driving skills were poor and unsafe as he was driving holding his phone with Google maps on the WHOLE time. He didn't even have a phone holder. He did not have the lengthy itinerary we had paid for and promised. From the first minute we got in the car he was saying that it is a 1-1 1/2 hours tour as there's nothing to see in Putrajaya. Obviously to the contrary of the very detailed itinerary we were given. He took us to the pink mosque and claimed that it had closed for the day. when we said that the itinerary says it reopens, he had no clue. He then suggested we take a 20min boat tour to kill time as it was only the square (next to the mosque) to do before going back. When we seemed to be unhappy, he suggested he dropped us at a shopping mall. When we mentioned the marina, botanical gardens and wetland... He literally had no clue where they were. When we asked him a copy of the itinerary he said that he didn't have one and that his office said spend an hour and a bit in Putrajaya. When we were clearly unhappy, he said he'll try and find the marina and do a special tour as if he was doing us a favour. He went on to tell us in detail what Putrajaya tours they do from KL (ours was from the airport). Luckily, we had internet and loaded up the itinerary to which he said he had never seem. At that point, we were very unhappy and our tour was ruined. We wasted a lot of time being lost in Putrajaya as he clearly did not know the place. Himself admitted that needed to "go back, read and learn the place to do a tour" He did not take us to the botanical gardens and because of the whole delay with the itinerary argument/explanations which somehow turned into negotiations, we missed the opening hours of the wetland too. He lied in a number of occasions that places were closed although our itinerary (and Google) said otherwise. He never took us to the botanical gardens, instead he took us to Astaka Morocco and lied to us that it was the botanical gardens. After a lot of complaining, he apologised and promised a refund (?)