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El Cielo Cozumel

star-46 Reviews
Playa del Carmen, Mexico
El Cielo Cozumel

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Number of travelers
1 Adult2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults9 Adults10 Adults11 Adults12 Adults13 Adults14 Adults15 Adults0 Children1 Child2 Children3 Children4 Children5 Children6 Children7 Children8 Children9 Children10 Children11 Children12 Children13 Children14 Children15 Children0 Infants1 Infant2 Infants3 Infants4 Infants5 Infants6 Infants7 Infants8 Infants9 Infants10 Infants11 Infants12 Infants13 Infants14 Infants15 Infants
Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon6 hours 30 minutes  (Approx.)
Hotel pickup offered
iconOffered in: English and 1 more
Good for avoiding crowds


Saved to wishlist!
Air-conditioned vehicle
Use of Snorkeling equipment
Bottled water
Alcoholic Beverages
All Fees and Taxes

Departure Point

Calle 1 Sur Bis Manzana 7 Lote 17, Centro, 77400 Playa del Carmen, Q.R., Mexico

For travelers who are already in PDC, the meeting point will be at the Ultramar dock, if you want transportation from your hotel, you must request it when booking ($ 5 dollars per person)

Return Details

Returns to original departure point
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Near public transportation
  • Infants must sit on laps
  • Travelers should have a moderate physical fitness level
  • This tour/activity will have a maximum of 12 travelers
  • OPERATED BY krea travel
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
What is the policy on face masks and attendee health during El Cielo Cozumel?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by El Cielo Cozumel.
What is the policy on sanitization during El Cielo Cozumel?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by El Cielo Cozumel.
What is the social distancing policy during El Cielo Cozumel?
A:The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by El Cielo Cozumel.
What measures are being taken to ensure staff health & safety during El Cielo Cozumel?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by El Cielo Cozumel.

Traveler Photos

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6 Reviews
4 stars
3 stars

Reviews by Viator travelers

Showing 1-3 of 6 reviews
Beautiful disaster
, Jul 2021
I had a love/hate with this trip. Firstly, we got picked up 30 minutes late.. When we finally got picked up, we sat on the bus for awhile and drove to a gas station where we were transferred to another bus. Our tour guide was a complete disaster. When we arrived to the Ferry to Cozumel he made us all go wait in this horrendous line, and then disappeared for the duration of our wait in the line. (Before he disappeared he gave us ham and mayonnaise sandwich’s for breakfast) We were all concerned about how we were going to get on the Ferry. He shows back up in the Knick of time. He didn’t give us any instructions of where to go. When we arrived at Cozumel we followed someone we recognized since we didn’t know the meeting place. He eventually shows up and we wait there for almost an hour because someone in the group was lost (probably due to lack of directions). This hour we waited was in the direct sunlight. We finally got sent away in taxi’s while he waited for the lost tourists. We were sent only with a name. So we start searching around for this person and find their mother.. She takes half of us to a small boat where we met our Captain. This is where the trip got mostly better. It was a 40 minute ride on the boat, but his boat was having problems and died over and over on our way to the reef. We ended up having to get rescued to get to go back. Snorkeling was amazing and beautiful as everyone knows. When we were done they took us to a restaurant where we met up with our disaster tour guide. I was served enchiladas with so many bones in the chicken, I couldn’t eat it. After this, we waited around for a big taxi and he couldn’t find one so he sent us to the ferry in small groups, again with no instructions. So basically Cozumel was beautiful but the guide and the process was awful.
icon Response from Host , Sep 2021
Hello, thank you for your comment, it is important for us to be able to improve the service-quality in the activities, for which we will pass your opinion on the corresponding area and be able to offer a better tour in the future
1 traveler found this review helpful
Amazing trip
, Jun 2021
Amazing trip. We would like to thanks Arki , chucho and all involves in this trip for take a good care of us along the tour
icon Response from Host , Jun 2021
We greatly appreciate your comments and mentioning the guides or personnel involved in having made this tour a great experience for you. We hope to offer you more quality activities
Must see if you're in the Playa area.
, May 2021
Great time despite running into delays with the pick up and a stalled engine on the boat. The guide and boat crew were attentive and genuinely wanted us to have a great time. The locations visited were incredible.
icon Response from Host , Jun 2021
Thank you very much for telling us about your experience, it is very important for us to know that the attention and service were of quality

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