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Rio Secreto Underground River Tour with Crystal Caves

star-4.5341 Reviews
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Quintana Roo, Mexico
Rio Secreto Underground River Tour with Crystal Caves
31

Select Date and Travelers

Number of travelers
1 Adult2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults9 Adults0 Children1 Child2 Children3 Children4 Children5 Children6 Children7 Children8 Children9 Children
Free Cancellation
up to 24 hours in advance
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Safety measures
icon3 hours 30 minutes  (Approx.)
Pickup from select hotels
Mobile ticket
iconOffered in: English and 1 more

Overview

Explore the Rio Secreto Nature Reserve outside of Cancun on this full-day excursion, where you swim and wade in one of the most spectacular underground caves in Mexico. See the famous crystal caves on a tour that showcases the spectacular natural wonders of the Yucatán. Choose round-trip transportation from your Cancun hotel, or meet your guide at Rio Secreto directly.
  • Day trip from Cancun to the Rio Secreto Nature Reserve
  • Swim through an underground river and enjoy the tranquility inside an ancient cave
  • See gorgeous crystal-like cave formations above the turquoise water
  • Upgrade for hotel pickup and drop-off from most Cancun and Playa Mujeres hotels
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Professional guide
Use of all necessary equipment (wet suit, hard hat, water shoes, life vest)
Hotel pickup and drop-off (if option selected)
Lunch
Lockers and towels
Gratuities
Hotel pickup and drop-off (if option not selected)

Departure Point

Río Secreto, 77730 Q.R., Mexico

Return Details

Returns to original departure point
Choose pickup at your Cancun hotel (select option at check out) or meet directly at Rio Secreto Nature Preserve.

Arrive at Rio Secreto and listen as your guide reviews safety considerations and hands out equipment, including a hard hat with a lamp, a wetsuit, a life vest, and water shoes.

Follow your guide into the underground cave to view the breathtaking crystal formations on both the ceiling and the floor. Walk along a path through the caves and wade or swim through the river itself. Enjoy the sound of your group's movement through the subterranean cavern echoing off the walls. View the vibrant colors and dramatic mineral forms that lie hidden deep below the surface of the earth.

Exit the cave and opt for a shower at the Rio Secreto's facility. Swing in a hammock and enjoy a buffet lunch before boarding your bus for the return trip. End your Rio Secreto adventure with drop-off at your hotel in Cancun or at the Plaza Kukulkan.
Itinerary
Stop At:  
Rio Secreto
This attraction is located near to Playa del Carmen, you will observe a natural history dating back millions of years and you will be able to swim about one kilometer below of the beautiful stalactites and stalagmites in groups of 10 people maximum on the underground river.
Duration: 1 hour 30 minutes
Admission Ticket Included
Stop At:  
Rio Secreto
After the swim, you will enjoy a delicious regional buffet in the Rio Secreto restaurant. ( alcoholic drinks are not included).
Duration: 1 hour 
Admission Ticket Included
  • Confirmation will be received at time of booking
  • Not recommended for pregnant travelers
  • No heart problems or other serious medical conditions
  • Passengers must weigh less than 250 pounds (113 kg)
  • Minimum age is 4 years
  • Not wheelchair accessible
  • Near public transportation
  • Travelers should have a moderate physical fitness level
  • This tour/activity will have a maximum of 10 travelers
  • OPERATED BY Cancun Vacation Experts

For a full refund, cancel at least 24 hours in advance of the start date of the experience.

  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Rio Secreto Underground River Tour with Crystal Caves?
A:
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Rio Secreto Underground River Tour with Crystal Caves.
Q:
What is the policy on sanitization during Rio Secreto Underground River Tour with Crystal Caves?
A:
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Rio Secreto Underground River Tour with Crystal Caves.
Q:
What is the social distancing policy during Rio Secreto Underground River Tour with Crystal Caves?
A:
The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Rio Secreto Underground River Tour with Crystal Caves.
Q:
What measures are being taken to ensure staff health & safety during Rio Secreto Underground River Tour with Crystal Caves?
A:
The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Rio Secreto Underground River Tour with Crystal Caves.
Q:
What is the maximum group size during Rio Secreto Underground River Tour with Crystal Caves?
A:
This activity will have a maximum of 10 travelers.

See all safety measures taken by Rio Secreto Underground River Tour with Crystal Caves.

Traveler Photos

Traveler Tips


  • "There are dressing rooms so you can change if you didn't wear your swimsuit under your clothes." See review

Reviews

4.5
star-4.5
341 Reviews

Reviews by Viator travelers

Showing 1-10 of 341 reviews
star-5
Best Cave Adventure Ever!
Mark_T
, Jul 2021
The service was very good. The tour guide was very professional and very knowledgeable. He was very friendly and actually fun to be around. We love swimming in the underground river. I didn’t know the caves could be so fun. We have been in many many cases throughout the United States this was the best
HelpfulHelpful
star-5
Solid full day tour, informative guide. Great day!
Charlie_C
, Jul 2021
My girlfriend and I did this tour during our trip to Cancun, we opted to do the Tulum and Cave Tour all in one. We had a fantastic time. Tulum was a sight to behold and finishing off with the underground cave was the cherry on top. The cave is something that while you're doing it maybe a little scary but after you're done it will be embedded in your memory. Oh and be warned if you decide to go with both tours this excursion turns into an all-day deal. We were picked up at 7:30 a.m. and didn't return until 7 in the evening. All in all a good full day tour and heck they even feed you at the end.
HelpfulHelpful1 traveler found this review helpful
star-5
Family memories
Greg_P
, Jul 2021
The trip was amazing… tour guide was very helpful and I give him 5Stars!!! Sr. Roo was my guide and made the trip more 🤩 fun
HelpfulHelpful1 traveler found this review helpful
star-5
AMAZING!
Eric_T
, Jul 2021
Unforgettable! Benito was our guide. Explained everything, including the science of the formations and he was even part of the discovery of the caves. Got picked up at the ferry dock because we stayed in Cozumel. Some of the reviews show people had trouble with this - I have to think it was them! Just make sure you call them to get things set up and then check your email daily.. My wife also has food allergies that they accommodated. Seamless and fun!
HelpfulHelpful1 traveler found this review helpful
star-4
Must go underground river
KangCC
, Jul 2021
The trip is good. The underground river experience is great with wonderful guild! The only down side is the food. The food can be much better for sure.
HelpfulHelpful
star-5
Really fun
Tino_A
, Jul 2021
Truly an amazing experience. Our guide was really funny and informative. Also, they had their own type of drink which was great and they had amazing food.
HelpfulHelpful1 traveler found this review helpful
star-5
Beautiful experience
Raquel_M
, Jun 2021
The Tour guide was so nice, knowledgeable, & I felt safe the entire time. I would love to go back again.
HelpfulHelpful1 traveler found this review helpful
star-5
Excellent Service
Mauricio_R
, Jun 2021
The Driver was on time, Friendly and explained how the tour going to be. The only part i didn’t like was we waited to mucho for other people to meet us
HelpfulHelpful1 traveler found this review helpful
star-3
Awfully poorly organized
Albert_F
, Jun 2021
First of all, our guide, Imelda, was absolutely outstanding. She was knowledgeable, fun, easy to understand..... all around wonderful guide. Our transportation and the organization of the tour was AWFUL. Fausto, Fernando and Andres should look for other employment. They were terrible ! And it was so bad, I really do not recommend going on this tour through Viator. Use another service. It started with our pickup time. First I was told 8:15am and then sent another message that indicated 8am pickup. Not wanting to be late we showed up at 7:55..... only to be sent another message that pickup was 9am. We went back to our rooms and returned in plenty of time and we were finally picked up at 9:16am. We had to pick up three other groups at three other hotels and then construction caused further delays finally arriving at 11:25am. We were originally told we would be at lunch and then dropped off at our hotel again by 2:30pm. Then on our way to the actual Rio Secreto, our driver missed a turn and had to go back the way he came....basically, he got lost. We arrived. Had a wonderful tour. But we were now headed to lunch at 2:30p. Lunch was "eh".... nothing to speak of. Then we waited and waited and waited for our bus which Fernando told us would pick us up at 3pm. At 3pm Fausto told us 10 more minutes. Finally we boarded our bus at 3:38p. Again..... huge construction delays. Finally arriving back at our hotel after dropping four couples off at four different hotels at 5:35. Long day. And I didnt even mention that Andres went down some wrong street and had to make a u-turn to get back on to the correct route. Our guide did a great job. Our transportation was awful.
icon Response from Host , Jun 2021
Thank you for your review. We take customer satisfaction seriously and are glad to hear from you. I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused. Please help us achieve it by giving us your booking reservation number and last name to follow up corretly your complain.
HelpfulHelpful2 travelers found this review helpful
star-5
Rio Secreto
Keith
, Jun 2021
AMAZING we are great we did this! Imalda was amazing! She treated us like her only family and took care of us! Amazing food! No long waiting!
HelpfulHelpful2 travelers found this review helpful

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