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Visit 4 Cenotes at Casa Tortuga

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Badge of Excellence
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Playa del Carmen, Mexico
Visit 4 Cenotes at Casa Tortuga

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Number of travelers
1 Adult2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults9 Adults10 Adults11 Adults12 Adults0 Children1 Child2 Children3 Children4 Children5 Children6 Children7 Children8 Children9 Children10 Children11 Children12 Children
Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon4 to 5 hours  (Approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 4 more

Overview

Saved to wishlist!
Air-conditioned vehicle
Use of Snorkeling equipment
Bottled water
Soda/Pop
Snacks
10 USD per person for pick up service from Cancun
10 USD per person for pick up service from Tulum

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8:00 AM

Please arrive 30 minutes before your selected start time for pickup. Your operator can coordinate exact time and location.

  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Stroller accessible
  • Infant seats available
  • Most travelers can participate
  • This tour/activity will have a maximum of 12 travelers
  • OPERATED BY Holbox Magico
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Visit 4 Cenotes at Casa Tortuga?
A:The policies on face masks and attendee health are:

  • Face masks required for guides in public areas
  • Face masks provided for travelers
  • Temperature checks for travelers upon arrival
See all safety measures taken by Visit 4 Cenotes at Casa Tortuga.
Q:
What is the policy on sanitization during Visit 4 Cenotes at Casa Tortuga?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Visit 4 Cenotes at Casa Tortuga.
Q:
What is the social distancing policy during Visit 4 Cenotes at Casa Tortuga?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Visit 4 Cenotes at Casa Tortuga.
Q:
What measures are being taken to ensure staff health & safety during Visit 4 Cenotes at Casa Tortuga?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Visit 4 Cenotes at Casa Tortuga.

Traveler Photos

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Reviews

5.0
star-5
112 Reviews

Reviews by Viator travelers

Showing 1-10 of 112 reviews
star-1
No show
M_A
, Nov 2021
I waited for the shuttle for more than an hour. I contacted the operator several times and I received no reply! Very unprofessional
star-5
Definitely Worth It!! ❤
Amique_J
, Nov 2021
My tour started off rough because I thought the trip was going to be canceled due to the fact that they forgot about us. I called and spoke to the owner Arturo and he was extremely apologetic about the issue. He was very professional and Friendly and fix the problem right away. He set us up with another tour guide, Murray, and he was so awesome and made our tour experience comfortable and amazing! 👏🏾👏🏾 I was looking forward to visiting the 4 cenotes and believe me when I say it is DEFINITELY worth the visit. They are so beautiful and the water is so clear. The caves were beautiful...you will definitely enjoy this trip. Thank you so much Arturo for the great customer service and fixing the issue right away. I really, really appreciate it and THANK YOU so much for your hospitality. Also, thanks Murray our tour guide for driving us around so I can see everything I wanted to see...ie (Mother Nature sculpture, Tulum sign) you all are truly amazing and I recommend doing this tour 100%.
star-5
Casa Tortugas
Katherine_B
, Oct 2021
Angel was fabulous! We could not have asked for a better tour guide. Took care of us: water, beer, authentic lunch, history lessons, hilarious, personable! You will not regret his company. Ceynotes Casa Tortugas were fabulous!
star-5
Beautiful history
LaTia_W
, Oct 2021
I tried to upload pictures but it kept giving me an error, but this place was absolutely beautiful! It started raining when we got to the last cenote and that meant that the Mayans were blessing us. It was beautiful
1 traveler found this review helpful
star-5
Best experience
Leah_B
, Sep 2021
Best trip ever!!! Angel was amazing best guide and new friend! Such beautiful, calming energy being in the cenotes. What the world needs face your fears and dive into the cave. Light at the end of the tunnel ✨
star-1
Avoid booking with this group
Anna_W
, Sep 2021
I don’t like writing bad reviews and I want to be clear that this review is about this company and not our driver, who was very kind and tried to keep us happy during an awful situation. We were picked up over 30 minutes late. Then we were told that the trip was actually to go visit Tulum ruins first, then the cenotes at Casa Tortuga. I had specifically booked this trip just to do the 4-hour cenotes trip as explained in the description. We talked to our driver and he was able to drop us off at the cenotes while everyone else went on to Tulum. Except then we had no way to get back unless we paid a taxi what we had already paid the tour company for transportation, and of course, the tour company was unwilling to cover a taxi. So we agreed to wait for the rest of the group because they said it would be 1-2 more hours maximum for everyone to be ready to head home. But the tour company ended up picking up multiple more groups and we were forced to wait at Casa Tortuga while the rest of them finished their trips and then had meals for almost 4-5 more hours. We didn’t get back to our hotel until after 6pm. It was a stressful, exhausting, and upsetting experience to be repeatedly lied to about the duration of the trip and what to expect. They offered zero apologies or attempts to make anything better. Do not use this company, they will try to squeeze as many people and stops into a trip that you did not sign up for to make as much money as possible.
star-5
SPECTACULAR
Leslie_S
, Sep 2021
The Cenotes were amazing. It has inspired me to visit other countries underground caves and sink holes. I have also invested in a waterproof camera since it was heart wrenching to not take pics of such beauty. The price for the trip was affordably priced and worth every penny.
1 traveler found this review helpful
star-1
Do not book Viator
todd_s
, Aug 2021
This is a great tour....but be careful....they will talk you into taking other tours with Viator in Playa/Tulum....and that is a mistake....The Ocean Cruise with drinks...they didnt pick us up, and the tour operator would not take our calls....We booked Holbox, and they treated us like a second class person...definitely do NOT LIKE USA people. If your driver is ROBERTO...get out of the van...he drives very dangerously...I dont know how we didnt blow a tire..he is not a good person. IF you decide to book Viator, make sure you over communicate and do NOT trust a word they say...verify and have back up.
2 travelers found this review helpful
star-5
The natural beauty of Tulum!
Taylor-Tanner
, Aug 2021
It was such a beautiful and adventurous Experience! We loved getting to explore all of the caves and see just how amazingly clear the water was. Definitely would recommend to anyone wanting to cool off end enjoy nature. Our driver Choco was amazing! Such a friendly and outgoing guy. We wanted to be best friends with him by the end of our trip lol!
star-5
Great experience!
DEtta_T
, Aug 2021
For anyone who doesn’t have a long day to explore the cenotes, this is a great option! We saw 4 cenotes in less than 4 hours. Well worth it!
1 traveler found this review helpful

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