Alcatraz Inside with Fisherman's Wharf Lunch Credit

We sent your Alcatraz group sales voucher to you on Friday June 4th at 5:33pm by email which was three days prior to your tour! Check your spam email. If you did not receive it you had plenty of opportunities to call Viator and they would have been happy to resend it to you. There was no phone calls or emails in advance to us saying you did not have items you needed. It is a complete surprise to hear from you in a review. You may have called the mornign of but realize we are a tour business that is out on the roads driving to destinations. We do no always have the ability to answer calls day of so we do our best to get our customers everything in advance. Those who wait until the last minute are often the worst reviews for our packages on Vaitor. Future guests: We provide an advance email listed on our vouchers that state if you do not know your time slot simply email us and we can resend group vouchers. We made every effort to make sure this guest had his vouchers. When you wait until the morning of to determine you have no time slot or vouchers it becomes a last minute challenge for us to assist anyone. Dale: We have refunded your tour as courtesy.

This is not a tour review and does not warrant any star rating. This is a billing issue you have. Please contact Viator and explain any discrepancies you may have on your credit card. They will review any issues with your previous tours and make sure they issue what is needed.

Thank you for this review! It was so nice to have you and your brother join us this weekend!

Thank you for letting us help you make those memories and for this awesome review! We hope you have a safe trip home!

Thank you for this review! We try hard to make everything perfect for our guests! We are glad you had a great time!

We have recently added a feature that lets you upgrade to to a restaurant that better suits your needs. Alcatraz is the focus of this package and the food is a secondary item. It is often hard to cater to different tastes so we created a upgrade food feature that lets a guest decide which food location works best for them.

Thank you for this awesome review! Viator makes the package easy from start to finish! There is an entire team behind the scenes that makes the process easy as can be for you! One click and your entire day is planned without any issues! We hope you had a great time!

Thank you for the review. If future guests want to wait until the last minute to maybe see if there are tickets available they can risk it but if past history shows they will be sad at the gate. We guarantee entry on our groups manifest in advance with peace of mind and that is worth the cost of this package. Applebees is a vendor of ours that serves kids meals, provides a full meal for the credit, and has awesome drink specials. Wharf local vendors charge $20-$30 per plate as they have higher overhead and it would not be fair to do that to our customers. We did recently create food packages that guests can now choose their food location with the upgrade features.

It is so unfortunate that someone in the city did this to you. We wish you had reached out to us so we could have helped you in some manner. We were taken back by the one star rating on a product you didn’t experience through no fault of ours so we will reach out to you directly. If you do return to San Francisco please reach out to us and we will assist you with getting to Alcatraz.

Hello! This is a review for another tour company package that sells under the Viator name. You have accidently placed this review under ours and it is not correct. We do not sell Dixie Cruise. We sell Alcatraz packages. Please reclassify your review under that company that sold you the Dixie Cruise.