Quad Biking Tour in Sharm El Sheikh Desert

Dear our beloved client, We would like to thank you for your time to give the above feedback. But we found here 2 paradoxical phrases; the first at the title when you said “Not as expected.....” and just below within the review body you said “The driver picked us up from our hotel on time. The Quad Biking itself was fun and a decent length of time.” This was a bit strange!!!! At the same time you said the scenery is not as in the marketing photo. This is not true at all and we challenge anybody not to get the same scenery like in the marketing photo if he/she is going to do the quad biking with us. We don’t tell false information to our dear customers. Finally for the rubbish it is not exactly like what you described but sometimes in spring season & due to the strong wind, the wind can blow the rubbish around the place and we coordinate all the time with the local authorities to clean up the place. By the way the place where you’ve done the quad biking is the only one in Sharm where we are authorized to do such type of activity and we think you’ve seen how much security there was on your way in & out.

Thank you for your feedback but one of the things we are using now to evaluate our service is making videos for every tour we organize. After getting back to the video taken for the tour in which you've participated we found the total actual driving time exceeded 1 hour & 10 mins. And this what is mentioned at the tour description. You've started your trip on the quad from the quad center at 14:45 and you were back to the center at 16:30. So what you are saying here is not logical at all. By the way from your hotel to the quad center where you had started your tour it took only 15 min, let's say 40 mins for the two ways. So where did you spend the rest of the 3 hrs?!!!!!!!! To be honest that usually happenes some people like you can't realize the actual time they spent on the quad specially if they were enjoying the trip so they would have no reaction except to come and blame us here. We talked to you on the phone while you were still on the spot before leaving back to your hotel and you said everything is OK, you've even thanked us for the trip. So it is very strange but you've mentioned here above!!!