Private Singapore Departure Transfer: Hotel to Changi Airport

Very punctual did not need to worry at all although we have not been picked up before by other companies you will not need to worry about this company. Clean car, nice people and punctual.

Driver was on time, friendly and professional- an easy transfer to the airport. Highly recommended!!

Driver called hotel to confirm time. Safe ride to airport in plenty of time. Five women and all our luggage fit in van.

High cost. Not possible to recover my deposit.....tried to cancel. Dr Fred Casmir This is the only company I tried to use during this long trip that caused me this problem

Unfortunately, we booked a private airport transfer service from Avenue Link Transport Group. So, upon arrival we had two MPVs from two different service providers, one of them was Avenue Link Transport Group. During our arrival airport transfer trip, we realized that it would be more comfortable for us as a family to add a third bigger vehicle for our departure airport transfer. Therefore, I booked a van from a third service provider. ONE DAY PRIOR TO OUR DEPARTURE, we received a CANCELATION email from Avenue Link Transport Group claiming that it was due to "luggages exceeding capacity of the mini van". Knowing that our booking had been canceled at that critical timing was a real shocking news. On our departure day, desperately, we called Avenue Link Transport Group requesting any resort of this unexpected as well as an unfortunate situation due to their unprofessional and uncaring action, nothing but NEGLIGENCE and THOUGHTLESSNESS, was the outcome that we received out of that call. Moreover, the cancelled booking was NOT REFUNDED. And, to be more precise, Mr. Lee asked me to upgrade my booking to a bigger vehicle from Avenue Link Transport Group, which wasn't preferable to my family members as we thought it would be more convenient for us to add a third bigger vehicle than, merely, changing the size of one of our previously booked ones, which we did through a third service provider at better price. In short, Avenue Link Transport Group is a non reliable and unprofessional service provider. BEWARE!

A most pleasant ride to the airport, at 6.30 a.m. The driver was cheerful, organized, gave us the gate after we told him our flight number, and delivered to the right spot for check-in. A word of advice: when you call the day before to confirm, do not call during the lunch hour (11 a.m. to 1 p.m.) as the phone is unmanned and does not have voicemail (according to our hotel conciergie, this is the way Singapore businesses operate, no answer during lunch hour and no answering machine).

Lee was on time and looked after us very well. Excellent driver and will use again when in Singapore next.

The transfer van worked out really great. They were on time and professional. I did however, feel the ad was a bit mis-leading as it mentions the van holds 9 but prefers 7 due to luggage. When I booked this I told Viator we had 4 adults but 8 pieces of luggage due to a cruise that was 3 days after our arrival. That info was not passed on and when I read the fine print I called back. At that time I was told there would be additional charge as they needed the larger van. Viator agreed with me the ad was mis-leading, none the less I paid the higher fee. Not especially happy about that, but all in all having them meet us at the airport and then taking us back to the airport 14 days later was worth it. Singapore is a beautiful city!

Highly recommend it. Very reliable service and van was in excellent condition. Lee was great and he provided great guidance and tips. Came right on-time to pick us up at the hotel and drove us to airport. Will definitely recommend them to anyone going Singapore. Thank you!!!

Driver was very polite on time and vehicle was clean and tidy. I would definitely recommended anyone with a family with lots of bags to use this service for transport to and from the airport.