Private Airport Transfer - Tel Aviv (TLV) Airport from or to Tel Aviv City

Pick up was good. I will use this service again. Right on time and a safe driver. The car was clean and comfortable.

I would definitely recommend. The driver was on time and waiting on me with a sign with my name on it. He got me to my hotel safely.

Tal met us on time and exactly where he said he would be. Excellent service! Clean vehicle. Highly recommend.

If you look up “Fiasco” in the dictionary you will see a picture of this transfer experience. Here is a short version of my experience. #1 even though there was no confirmation from the company, I confirmed the pickup 24 hours in advance. Even so, the driver was not at the pickup point at the reserved time. I called the company and was assured that the driver was 5 minutes away. I waited 15 minutes and no driver so I called again. I was assured again that he was 5 minutes away. By this point all the other passengers who had been waiting for rides were gone and I was alone in a parking garage. 15 minutes later another driver from the same company arrived but he was there for another passenger. He was kind enough to call the company dispatcher and who said that the driver would be there in 5 minutes. Sound familiar? At this point the driver was over an hour late but the other driver assured me that he would be there within 5 minutes in a nice Mercedes. #2 the driver did finally show up but on foot. I then had to follow him back through the airport terminal, across the street in the rain and to a parking area. About a 10 minute walk. #3 The driver could not find his car since all the cars in the lot were white taxis. It was pouring rain and finally he found the car after a full minute. I was soaked. The driver did finally get me to my hotel, but to call this a car service is an absolute joke. Save your money and just take a cab or ride share; you will arrive at your destination much quicker and much drier!

Viator really dropped the ball. We booked "Private Airport Pick-up" to have a seamless start to our visit to Israel after almost a 24 hour trip. Viator did NOT come through. They gave me VERY SPECIFIC directions on where to meet our driver and we followed the directions EXACTLY. Then we waited and waited and waited. After 30 minutes of waiting we PAID to make an International call to contact Viator. The agent could barely speak English and said he'd get back to us. So we CONTINUED TO WAIT. About 15 minutes later the driver came to our location saying he'd been told be Viator to meet us at a different location. We then followed him to the parking garage - a LONG way from our supposed "pick-up" location. The driver was fine, but he was just as irritated with Viator as we were as he had been waiting at a different location - per the instructions from Viator. Paying more than what a Taxi charges for a "seamless start" did NOT happen and cost us a lot. I will not book Viator again for transfers.